Frequently Asked Questions

What are Community Education Classes?

The Santa Rosa Junior College Community Education Department offers a wide variety of courses designed to meet the interests and needs of the community. Our enrichment classes are not-for-credit (no grades or tests) and typically short term. The Department is tuition-supported; registration fees pay the expenses associated with the courses, including the catalog.

Who can take Community Education classes?

SRJC’s Community Education classes are primarily designed to serve adult learners 18 years old and older, however some classes, such as Alive at 25 are specifically designed for youth. Enrollment of students ages 15 -17 years of age in any of the other Community Education classes requires special permission of the instructor and the Registration Form must be completed by a parent or legal guardian. In some cases, a parent may be required to register for the class as well. For more information, contact SRJC’s Community Education Office (707) 527-4372.

How do I create a Student Profile?

Go to https://srjcce.augusoft.net and click on “All Students Must Create a New Profile”. Then click on “Create New Profile”. Then select “Create a Student Profile (single user)”. Be sure to note your user name and password. You only need to do this once.
If you want to create a Household (family) Account instead, select “Create a Household Profile”. For more information, see the FAQ, How do I create a Household Profile?
If you do not have access to a computer, contact Community Education, either call (707) 527-4372 or email communityed@santarosa.edu with your request.

For additional help click here

How do I create a household profile?

Household Accounts are a special type of Student Profile designed to group a number of individuals who live in the same household (ages 15 years or older). All members in the Household Profile must have the same mailing address, however each individuals’ email address and phone number will be entered in the Household Account. Individuals in the Household Account will not create an individual Student Profile.

A Household Account allows multiple individuals in a Household Account to enroll in a class in one registration which is faster than registering each person individually. To register for a class, students in the Household Account can go online (or a staff member can do it for them) to select the individuals in the Household Account that want to register for the same class or several classes. When the transaction is complete each individual registered will be emailed a Student Class Confirmation. The Household email address will be emailed the Transaction Receipt. Additionally, Households can have emergency contact information associated with their account for use during registration for classes that require a release form for minors 15 – 17 years old.

If you do not have a Student Profile, and want to create a Household Profile, go to https://srjcce.augusoft.net and click on “All Students Must Create a New Profile”. Then click on “Create New Profile”. Then select “Create a Household Profile”.

What if I forgot my username and/or password?

If you forget your password, you can retrieve it by going to https://srjcce.augusoft.net and clicking “Sign In”. Then click the ‘Forgot My Password’ link. On the ‘Reset Password Request’ screen, enter your user name, email address and type on the Captcha line, the letters you see in the box. Click submit. A new password will be emailed to you.

If you are unable to retrieve your password with this method, call (707) 527-4372 and a staff member will be glad to assist you, or email communityed@santarosa.edu with your name & email address and your username and password will be emailed to you.

If you forget your username, call (707) 527-4372 and a staff member will be glad to assist you, or email communityed@santarosa.edu with your name & email address and your username and password will be emailed to you.

Whether you forget your username or password, please DO NOT create a new profile. Contact Community Education staff for assistance.

How do I find a class?

To view the classes, CLICK on “Courses” on the left to view all categories.

How do I register for a Community Education class if I have a Student Profile?

Online: Register online 24/7 with a valid Visa, MasterCard or Discover card* at http://srjcce.augusoft.net. CLICK on “Courses” on the left to view all categories.

In Person: Register at the Community Education office, Analy Village, Bldg. C, #6 on the Santa Rosa Campus map. There is a kiosk in the lobby and a staff member will assist you.

By Mail: Mail a registration form with a check (made payable to SRJC) to SRJC Community Education, 1501 Mendocino Avenue, Santa Rosa, CA 95401. If you did not receive the catalog in the mail, you may copy the form from the website at: https://srjcce.augusoft.net/Customers/SRJCCE/files/registration-form-X16.pdf .

By Phone: (707) 527-4372 during regular business hours, Monday through Friday, 9am-12:30pm; 1:30pm-5pm (Monday-Thursday in June and July), with a valid Visa, MasterCard or Discover card*.

*If you use your credit card (MasterCard, Visa, or Discover card): To process a credit card payment, the 16-digit card number, expiration date, and the billing zip code are required. We can only accept credit cards In-Person, Online, and by Phone.

How do we register for a Community Education class if we have a Household Profile?

Online: Register online 24/7 with a valid Visa, MasterCard or Discover card* at http://srjcce.augusoft.net. CLICK on “Courses” on the left to view all categories. When you add a class to your shopping cart, there will be a prompt asking which Household members want to take the class. Select the appropriate individuals and continue.

In Person: Register at the Community Education office, Analy Village, Bldg. C, #6 on the Santa Rosa Campus map. There is a kiosk in the lobby and a staff member will assist you.

By Mail: Mail a registration form with a check (made payable to SRJC) to SRJC Community Education, 1501 Mendocino Avenue, Santa Rosa, CA 95401. If you did not receive the catalog in the mail, you may copy the form from the website at: https://srjcce.augusoft.net/Customers/SRJCCE/files/Catalog_Fall_2015.pdf see page 5 of the fall 2015 catalog pdf document.

By Phone: (707) 527-4372 during regular business hours, Monday through Friday, 9am-12:30pm; 1:30pm-5pm (Monday-Thursday in June and July), with a valid Visa, MasterCard or Discover card*.

*If you use your credit card (MasterCard, Visa, or Discover card): To process a credit card payment, the 16-digit card number, expiration date, and the billing zip code are required. We can only accept credit cards In-Person, Online, and by Phone.

General Questions

What is the $2 Registration Fee for?

The $2 fee is charged per transaction not per course, so registering for several classes in the same transaction is cost effective. The fee helps cover the cost of the upgraded registration system.

What are the Student Class Confirmations & Transaction Receipt?

When you register online you can view and/or print the Transaction Receipt and Student Class Confirmation (which contains supplemental information, e.g. supply list). If you entered an email address in your Student Profile, you will receive the Confirmation and Receipt via email. If you do not receive them, you can view them through your Student Profile or call the Community Education Office (707) 527-4372.

When you register through the Community Education Office, in person, via phone or mail, you will receive the Transaction Receipt and Student Class Confirmation via email if you provide an email address. If you do not receive the emails, you can view them through your Student Profile, or call the Community Education Office (707) 527-4372 to either request them resent by email, or request printouts to be mailed.

Do I need to preregister or can I just show up and register at the first class?

Registration is on a first-come-first-served basis, however if seats are available, you may register up until the last day of class. We encourage you to register early as many classes fill prior to the first class date. Early registration ensures that we have accurate information to determine each class’ financial viability. A class may be canceled if there are insufficient enrollments. Going to the first class to register is possible but not advised.

If a class is full, can I put myself on a wait list?

The wait list features have not been activated yet. We project they will be operational in Spring 2016. There will be two options for wait lists. A request to be on a Course Wait list, means you want to be emailed the next time we offer that course in a future semester. A request to be on a Class Wait list, means you want to be on a Wait List for a class in the current semester that has already reached maximum enrollment.

What happens if my check bounces?

A returned check does not eliminate the student’s responsibility to pay for the class. Having a delinquency at SRJC blocks future class registrations. In addition, there is a $10 per check fee for returned checks.

What if I need to drop a class?

1. Refund Request received by 5pm 3 full business days before the start of the class:
When unable to attend a class for which you have registered, notify Community Education by 5pm three (3) business days before the start of the class either by phone or complete the electronic Drop Form. (If you are requesting for more than one class, please use a separate Drop Form for each class.)
Refer to the below chart. Holidays and campus closures are not considered business days, so they will affect the refund schedule.

drop dates

Requests are logged on the date and time the electronic Drop Form is submitted to Community Education. An automatic notification e-mail will be sent to you once your request has been received. You will be contacted by a staff member to discuss the following options:

Refund: a $10 processing fee per course and $2 registration fee will be retained per class. Refunds may take up to 30 working days to process, but usually are processed within a week for credit/debit card transactions.

Electronic Voucher: a full refund credited to your Student Profile (except for the $2 registration fee). An electronic voucher is an electronic credit stored in your online Student Profile. It is valid for a 2 year period from date of issue towards Community Education classes. There are no refunds after the electronic voucher is processed.

Important information: Refunds are NOT issued for absences nor prorated for late registration. Missed class meetings cannot be made up in another class. Classes may not be audited.

2. Refund Request received less than 3 full business days before the start of the class
Refund Requests received less than three (3) business days prior to the class start date, will not receive a refund, or a voucher. Community Education is a self-supporting program, funded solely by student registration fees. All registration payments are considered final three (3) business days prior to the starting date of the class.

If an emergency arises, less than (3) business days before the class starts or after the class begins and you are unable to attend a class for which you have registered, notify Community Education either by email, letter or submit an electronic Special Circumstance Form. (If you are requesting for more than one class, please use a separate Special Circumstance Form for each class.) Explain the situation and provide documentation, e.g. doctor’s note. Your request will be reviewed. If approved, you will receive a waiver (credit) to re-enroll in the same class within a year.

What is a voucher?

An electronic voucher is an electronic credit stored in your online Student Profile. It is a full refund for a class you paid for minus the $2 registration fee. It is valid for a 2 year period from date of issue towards Community Education classes.
You are eligible to receive a voucher when you notify Community Education by 5pm three (3) business days before the start of the class that you are registered for. You can contact Community Education either by phone or complete the electronic Drop Form. Go to https://srjcce.augusoft.net and click on “Drop/Refund Request” in the left menu bar. (If you are requesting for more than one class, please use a separate Drop Form for each class.) There are no refunds after the electronic voucher is processed.

What happens if there is a change to a class?

Sometimes either class locations, dates or times need to be changed. Students are contacted via phone and email prior to the scheduled meeting time with the updated information. Changes made after the print catalog is issued will also be placed in the Class Listing on our website as a Special Notice. Class meetings cancelled due to unforeseen circumstances will not be rescheduled. It’s important for students to their Profiles up-to-date with their latest phone numbers and email address. Class descriptions are approximate. Actual class content may vary slightly at the discretion of the instructor according to variables including, but not limited to the classroom/facility assigned, the collective student needs, and updated curriculum.

Do you offer an Award of Completion or Verification of Attendance?

Because there are no grades for Community Education classes, there are not transcripts. We do however offer a Certificate of Completion for any of our classes. Students may request a Certificate of Completion for a $10 fee. 100% of the class must be attended. The certificate cannot be used for credit toward a degree, transfer or certificate as defined by the California Education Code and does not address student performance or acquisition of skills/information. Community Education cannot verify that other individuals or entities will recognize these documents.

What is the Cancellation Policy?

If Community Education cancels a class, the following procedure will be followed: You will be notified no less than the day prior to the start date via email and phone. (It is important that your phone number and email are up-to-date and functional.) There is no need to submit either the Drop form or Special Circumstance form; full refunds will automatically be processed 4 – 6 weeks from cancellation date.

What is the Refund Policy?

1. Refund Request received by 5pm 3 full business days before the start of the class
When unable to attend a class for which you have registered, notify Community Education by 5pm three (3) business days before the start of the class either by phone or complete the electronic Drop Form. (If you are requesting for more than one class, please use a separate Drop Form for each class.)
Refer to the below chart. Holidays and campus closures are not considered business days, so they will affect the refund schedule.

drop dates

Requests are logged on the date and time the electronic Drop Form is submitted to Community Education. An automatic notification e-mail will be sent to you once your request has been received. You will be contacted by a staff member to discuss the following options:

Refund: a $10 processing fee per course and $2 registration fee will be retained per class. Refunds may take up to 30 working days to process, but usually are processed within a week for credit/debit card transactions.

Electronic Voucher: a full refund credited to your Student Profile (except for the $2 registration fee). An electronic voucher is an electronic credit stored in your online Student Profile. It is valid for a 2 year period from date of issue towards Community Education classes. There are no refunds after the electronic voucher is processed.

Important information: Refunds are NOT issued for absences nor prorated for late registration. Missed class meetings cannot be made up in another class. Classes may not be audited.

2. Refund Request received less than 3 full business days before the start of the class
Refund Requests received less than three (3) business days prior to the class start date, will not receive a refund, or a voucher. Community Education is a self-supporting program, funded solely by student registration fees. All registration payments are considered final three (3) business days prior to the starting date of the class.

If an emergency arises, less than (3) business days before the class starts or after the class begins and you are unable to attend a class for which you have registered, notify Community Education either by email, letter or submit an electronic Special Circumstance Form. (If you are requesting for more than one class, please use a separate Special Circumstance Form for each class.) Explain the situation and provide documentation, e.g. doctor’s note. Your request will be reviewed. If approved, you will receive a waiver (credit) to re-enroll in the same class within a year.

What are the Parking Permit Requirements?

Parking permits are necessary on SRJC campuses (Santa Rosa & Petaluma), 24 hours a day, 7 days a week.
Daily permits are available for $4.00 from machines in each lot. The machines take dollar bills, quarters, and credit cards. The following discount parking permit options are available for courses longer than two sessions.
$10.00 per month Student temporary permit
$16.00 Weekend semester permit (Fri-Sun)
$60.00 Student semester permit

Contact the Accounting Department at (707) 527-4973, or Nicole O’Brien at (707) 527-4504, or nobrien@santarosa.edu.

How do I apply to teach for Community Education?

Community Education is always looking for enthusiastic and knowledgeable instructors. If you have teaching experience and/or expertise in an interesting subject area, consider sharing your talents, ideas, and skills as a part-time instructor. Complete the proposal form and email it to communityed@santarosa.edu.
Proposals are due no later than 5pm on the following dates:
Fall semester – March 17th
Spring semester – August 20th
Summer semester – January 2nd

Where are the Community Education classes located?

Community Education classes are located at various sites. The two main sites are the Santa Rosa Campus, 1501 Mendocino Avenue, Santa Rosa, CA 95401, and the Petaluma Campus, 680 Sonoma Mountain Parkway, Petaluma, CA 94954. Any locations, different from these two campuses, will be described in the class information.

What is an e-Gift Card?

Electronic gift cards do not expire. However, once all or part of an e-gift card is applied to a registration, then it is subject to our standard Cancellation, Voucher and Refund policies, as applicable.

Policies

If I have trouble with the website, is there someone I can contact?

Call Community Education at (707) 527-4372 or email communityed@santarosa.edu and describe the issue you are having.

What happens to my personal information?

The Community Education department is committed to protecting your privacy online. We do not sell or trade your personal information to other entities. We do not store your credit card number on our website.

Your email will be used by instructors to provide you class information and by staff to alert you about any changes affecting the classes you are registered for. You may also receive a class evaluation form via email.

If you checked the box to be added to the “Mailing List”, your mailing address will be used to mail you catalogs three times per year.

If you checked the box to be added to the “Email List”, your email address will be added to our Constant Contact email distribution list and you will receive Community Education updates and promotions.

Your phone number will be used to notify you of changes to classes for which you are registered.

Your birth date is used to verify you are eligible for age restricted classes, e.g. a wine class requiring students to be at least 21 years old.

Can I transfer to another class?

No, transfers are not currently allowed.

What is the difference between credit classes and Community Education not-for-credit classes?

As the name implies, the term "not-for-credit" refers to a course that does not offer credit toward a degree, for transfer to a 4-year university, for an accredited academic Skill Certificate or to meet prerequisites in a SRJC credit program. Although Community Education classes cannot be used directly for these purposes, the skills and knowledge you acquire may help you when you do take credit classes, or can be used to "test the waters" of a subject you're not sure about. Many students take our classes for fun or to be able to do something they've always wanted to do like play the piano or learn Spanish.

Are these classes covered by Financial Aid?

Because the State of California has deemed Community Education classes as fundamentally different from credit courses, they are not covered by federal or state-sponsored Financial Aid or fee waivers.

For personal assistance, call 707-527-4372 or email communityed@santarosa.edu